Private Domestic Tree Care

Procedure – Domestic Clients

Site Survey A representative from Down Tree Care will visit you to discuss your needs and requirements.  He/she will recommend a course of action, which takes into account: • The type of trees and their specific requirements. • The health of the trees. • Any restrictions that should be considered, (e.g. light, aspect and size of the trees). • The position of the trees in relation to drains, houses etc. • Any safety factors.

The Quotation

Within four working days, you will receive a detailed specification of the work you have requested, in the form of a quotation.  Our price will reflect value for money for professional work.  The quotation number is a unique reference number for your job, so please quote it in any correspondence.

Your Acceptance

Included with our estimate is an acceptance form to make accepting the quotation straightforward for you.  All we ask you to do is complete and return the form.

As soon as your acceptance is received, Down Tree Care will contact you confirm acknowledgement of your order.  At this stage if required, we carry out an enquiry, with your local authority, to check whether any Tree Preservation or Conservation Orders exist.

Tree Preservation Orders

We carry out this enquiry on your behalf, free of charge, in order to protect you against unauthorised works.  In most cases there are no such orders in place and we will telephone you to arrange a convenient date for work to commence.  This process usually takes about three working days.

Where Tree Preservation Orders do exist, we will inform you and we will present an application for tree work, on your behalf, to the local authority.  This is carried out by Down Tree Care free of charge.  It can take 6-8 weeks for the local authority to determine our request.  However, we do everything to keep this time to a minimum and will keep you informed of any progress.  Once consent has been received, we will contact you to arrange a convenient date.

The Work

On the date agreed for work to commence, our teams will arrive as near to the specified time as possible.  If they are delayed for any reason they will telephone to inform you.  Down Tree Care use skilled, courteous professionals, who have a genuine interest in the preservation and future of trees.  Leading each team is a foreman.  It is his responsibility to liaise closely with you whilst the works are carried out, ensuring that everything is completed correctly and to your satisfaction.

The role of the foreman: • To contact you on arrival and discuss the work with you. • To instruct his team to move any breakables or any other items to a position of safety. • To carry out works as detailed in the written specification. • To take care of surrounding areas/features. • To ensure debris is removed.  We aim to leave the site cleaner than when we arrived. • To check with you that you are completely satisfied before leaving the site.

Stump grinding may be carried out the following day.  Payment on completion of the work to your satisfaction is appreciated.

Customer Satisfaction

Our aim is that your experience of our professional and efficient service will encourage you to use our service year after year.  We hope that you will recommend us to friends, acquaintances and neighours.

If at any time you have queries or concerns, we will be happy to assist.  If for any reason you feel that our service does not meet acceptable standards, we would like to know so that we can improve.  We are continually developing our services to meet your needs and expectations.